2 Hope all is well, I am sorry to be writing this but we are very disappointed...
Hope all is well, I am sorry to be writing this but we are very disappointed with our stay at The Oasis resort.
On arrival all seemed well we was told by the lady on duty that the gardener had quit and the owners had gone on vacation, she done what she could but was over stretched, we was told there was a phone number to call if we needed anything but there was no phone reception nor was there any wifi as suggested on there site, so if there were to be an emergency there would be no help for any of the people staying.
We was asked by the same lady if we wanted to use the pool we replied we did but the whole of our stay this was still out of use, also we was unable to use the laundry facilities.
Also there was not a hair dryer and had to ask for this more then once, the accommodation oven was more for a signal or couple not for a family of five we had to eat out most of the time as the kitchen was just unclean very disappointing.
The wellness center was not available, the communal kitchen area was very unusable, the oven filled with spiders and bugs, the fridge freezer was covered in bugs very dirty, all the kitchen pots and pans in the shared kitchen as well as our accommodation was very dirty we had to buy one.
We feel this was not what we paid for and am very unhappy with our stay, even as we left there was no one or no where to hand in our key , we had to leave this in side the accommodation.
We feel as we have paid so much money for a poor service
allen, Australia